Glossary
| Term | Meaning |
|---|---|
| AI minutes | Talk-Lee platform minutes consumed by AI conversation. Included in your plan allowance. |
| Barge-in | The caller interrupting the agent while it is speaking, and the agent stopping to listen. |
| CDR | Call detail record. The technical record of a call — numbers, times, duration, outcome. |
| Concurrent calls | How many calls your account can run at the same time. Set by your plan. |
| DNC / opt-out | Do not call. A person who has asked not to be contacted again. |
| Lead | A contact whose call met the campaign's qualification criteria. |
| LLM | Large language model. The model that decides what the agent says. |
| MFA | Multi-factor authentication. A second step at sign-in, in addition to your password. |
| Overage | Usage beyond your included allowance. |
| Passkey | A sign-in method using your device's own unlock, instead of a password. |
| PBX | A telephone system. Talk-Lee can connect to one to place and receive calls. |
| PSTN | The public telephone network. Calls to ordinary phone numbers. |
| Recovery code | A single-use code that lets you sign in if you lose your MFA device. |
| SIP | The protocol used to carry calls between Talk-Lee and your telephone provider. |
| STT | Speech to text. Converting what the caller says into words. |
| Tenant | One customer account within Talk-Lee. Partners manage several. |
| Trunk | A configured connection to a telephone provider, used to place and receive calls. |
| TTS | Text to speech. Converting the agent's words into the voice you hear. |
| Turn-taking | How the agent decides when the caller has finished speaking and it is its turn. |
| Webhook | An address Talk-Lee can send event notifications to, so your own systems can react. |