Inbound
Inbound allows Talk-Lee to answer incoming calls with an AI agent when inbound calling is enabled for your account.
Typical setup flow
- Open Inbound.
- Create or select an inbound agent/campaign.
- Choose the AI role, such as receptionist or customer support.
- Configure the greeting and objective.
- Select the voice.
- Add the relevant knowledge base.
- Configure approved actions such as appointment booking, message taking, callback, or transfer.
- Connect the required telephone number/SIP route.
- Run test calls before routing production traffic.
Managing inbound campaigns
The inbound list works like the outbound campaign list. You can open an inbound campaign to review it, edit its configuration, or create a new one.
Recommended inbound testing
Test:
- greeting
- caller interruption
- silence
- unclear speech
- frequently asked questions
- booking or callback actions
- human transfer
- emergency/escalation language where applicable
Rejected inbound calls
Where available, review the rejected-calls panel to understand why incoming calls were not answered — for example an unrecognised number or a route that was not ready.